Wi-Fi troubleshooting
Quick fixes
Try these first:
- Move the Pod closer to your Wi-Fi router.
- Check the Wi-Fi password. Passwords are case-sensitive.
- Restart the Pod and try the setup again.
Common questions
What happens if I enter the wrong Wi-Fi password?
The Pod stops trying to connect and shows a failed status. Repeat the setup process with the correct password, using the Parent App or the Pod hotspot.
What happens if the Wi-Fi connection drops later?
The Pod scans for its saved Wi-Fi networks again. If it can’t reconnect, it turns its hotspot back on (LEDs turn blue) so you can fix the connection.
Does the Pod keep checking for Wi-Fi when it isn't connected?
Yes. At first it checks about every 30 seconds. Over time it slows down to about every 15 minutes.
I can't see the MYWONDER network on my phone
Make sure the hotspot is on: press and hold the left button for 5 seconds until the LED eyes turn blue. The hotspot turns off automatically about 2 minutes after a successful connection, so turn it on again if needed.
AI conversations are slow or take a long time to start
Talking Cards need a strong connection because conversations happen live. Move the Pod closer to your router or use a less busy network. See Talking Cards.
Still stuck? Contact support.